Call Health Services- Delighting the clients with human touch3 months ago Ramya Sayaboni
Everything is instant nowadays when u plan a holiday, going shopping, banking, every activity in your daily life is at your doorstep!!! Then why not healthcare??
Sandhya Raju founder of Call Health is a dancer by profession.Once after her performance, she had ligament damage in her leg and to cure it and she got to approach doctors for different medical tests where she felt a tremendous inconvenience in the whole process. Then a thought reflected in her mind, why can’t health services be organized in one platform and provide services with one click??As she was the daughter of the managing director of Ramco systems, PR Venketrama Raja, and daughter-in-law of Rama Linga Raju former CEO of Satyam Computer Services, already into the business family, it was not a big challenge for her to make her idea into action and invest in call health.
Call Health founded in 2014, as a virtual platform to deliver true potential delight. They believe that health care cannot be confined to just caring, It should also focus on prevention, wellness and care, which has driven call health to create a unique robust platform for healthcare services.
It coordinates all the operations of clinics, hospitals, Diagnostic centres, Homecare, Pharmacies, Medical suppliers, Insurance, Wellness, Health records, Medical Tourism, Doctors, Second Opinions which became a holistic approach.They have strategically located call health points of presence in each city so that qualified mobile health officers can reach the patient within 20 minutes with necessary medical equipment.They have effectively combined a virtual platform with their mobile platform to enable the human interface.
Call health team is fully equipped to offer best services to delight its clients.It has Health assistant officers who render end to end Hospitalization or diagnostic support to ensure punctuality and proper work thereby saving the hospitals precious time.Mobile health officers are qualified to assist in the physical assessment of the patient. They facilitate e- consultation with doctors and collect samples for lab tests if required.
Home care officers are the nurses on wheels which provide comprehensive care therapy. Wellness experts’ advice on every aspect of wellness for healthy fulfilling life.It has medicine deliver officers who bring medicines, health supplements to clients doorstep.
All the field officers are equipped with responsive systems to ensure constant connectivity and improve performance.They have 450 well-defined processes which have 1400 structured activities and 1700 standard operating procedures. Even though call health has a wide scale of operations it manages everything in a systematic way and delights the clients with their service.
In 2015 and 2016 Call health has raised Rs 160 crore in four rounds, from investors of Singapore companies like Perini Pte Ltd, Treavnion Pte limited, and pharma company like sun pharma, and fromIquest Enterprises Pvt. Ltd. and others like Tetra Soft India has invested Rs. 8 crore and Bijman Projects invested Rs 10 crore.
Film actors from Tollywood industry like Venkatesh Daggubati, Chiranjeevi Konidela, Nagarjuna Akkineni has also invested in Call health.And Indian Badminton player Pullela Gopichand has invested 4 crores in Call Health.
In Feb 2018, Bennett Coleman and Company Limited (Times Group) has invested 7.8 million dollars into call health services.
The era of patient-centric healthcare is arrived, delighting the customers with a human touch, come and utilize the opportunity and share the benefits of intuitive health care. This will fuel the growth of e-consulting in India.
To know more about call health Services visit:https://www.callhealth.com/