Customer Relationships Management is one of the pillars of growth for any company. Be it a startup or a well-established firm, if there is no proper CRM in place, the company is bound to fall. According to Forbes, CRM is expected to grow approximately to a $36.5 billion market worldwide within the next 3 years! From both – the customer’s perspective and company point of view, this concept has been fast raging and is a major cause of corporate – customer relations.
“25% of Facebook and Twitter users expect a reply to their complaints via social media in less than 1 hour. – CRM can do this.” Says statistics of Media Bistro. While big players can easily pay up and use available CRM tools, startup might find it a little difficult to spare funds for CRM in the initial stages of their launch. To support this necessity, the internet has a lot to offer. There are numerous free CRM tools in the market today. They can be installed, or the startup can simply register themselves on it, and the tool is ready to be used. Below is the list of the top 5 CRM tools that are available for free over the web –
1) Zoho CRM
Zoho CRM is an ‘global’ Indian product taking head on Salesforce.com.
Zoho allows you to do everything; right from tracking info of your sales cycle and pipeline to identifying trends and automating your lead generation activity, from sending emails to web conferencing and managing accounting and invoicing. You can use it for free for unto 10 users.
2) Capsule CRM
This CRM tool is absolutely free with a limit of 10MB storage and 250 contacts. 2 users can register themselves with this, and use this tool to enhance the startup’s efficiency. To upgrade, it’s $12 per user per month. With the upgrade comes two gigabytes of storage, 50,000 contacts, and integration with applications such as Mailchimp and Freshbooks. The best feature of this tool is that it has the ability to integrate a minimum of 33 software programs with it. Softwares including Facebook, Gmail etc.
3) – Insightly
This tool offers its users free system space up to 2,500 records (which they define as any stored item from contact to notes), 200 megabytes of storage plus 10 custom fields. This tool also can be used by 2 users. The best part about this tool? Insightly offers all users – free or paid users: full product support via email! The upgrade fee is $12 per user per month. This upgrade gets you 25,000 records, 1 gigabyte, and Mailchimp integration.
4) – Really Simply systems
This CRM tool offers a free two user system that comprises of a total 100 business accounts that you deal, with an unlimited contacts storage within those accounts. It also allows you to manage tasks, and gives you a 100MB of storage, along with free full customer support. If you wish to upgrade within this tool, you will have five users with the same functionality. Upgrade costs you $15 per user per month. When you choose to upgrade, you only pay for 3 users, because you keep your 2 free ones getting 5 user interface in total. If you choose to waive certain features, you can get the pricing as low as $8/user/month.
5) – Sugar CRM
SugarCRM enables you to create strong relationships with your customers by offering innovative, flexible and affordable CRM solutions. This tool delivers a fully transformed, personalized user experience that is easy to use, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. This tool is deployed by more than 1.5M individuals in over 120 countries and 26 languages.
6) – Raynet
Raynet is as an easy-to-use, does-it-all CRM tool. The free version of this tool brings to you two users, 150 accounts, 50MB of free storage, with a fully integrated customer support system. The Upgrade of this tool will get you 20,000 accounts and one TB of storage for just $19 per user per month. Raynet’s system is visually pleasing and it has an “account card” where you can gather most of the information you need about a customer from a single glance, including how much they’re worth to your company.
Start using any one or all of these to increase the efficiency of your CRM.
Have been using any of these tools? Or any other CRM tool? Please feel free to share your experiences and let other readers know about it to.